Short answer: An IT AMC (Annual Maintenance Contract) in Dubai starts from around AED 800 per month for a small office and is usually priced on your number of users, servers and sites. It covers unlimited remote support, scheduled and emergency on-site visits, monitoring, patching, backup checks and licence renewals for a fixed monthly fee — so there are no surprise call-out charges.
Key takeaways
- Small office (up to ~10 users): from AED 800/month
- 10–30 users with a server: AED 1,500–4,000/month
- 30+ users / multi-site: custom quote with a named engineer
- Priced per user + per server + per site, not per incident
- Includes unlimited remote helpdesk + scheduled and emergency on-site visits
- Covers monitoring, patching, backup verification, antivirus and licence renewals
- SLA response times are written into the contract, not left vague
What's included in an IT AMC?
- Helpdesk — unlimited remote support for staff issues: email, printing, Microsoft 365, VPN, slow PCs, password resets
- On-site visits — scheduled preventive visits plus emergency call-outs for anything that can't be fixed remotely
- Monitoring — servers, network devices, disk space, backups and antivirus watched around the clock, so problems are caught before you notice
- Patch management — Windows, firmware and application security updates applied and tested
- Backup verification — checking backups actually completed, and test restores
- Licence and warranty tracking — Microsoft 365, Windows Server, antivirus, firewall subscriptions renewed on time
- Asset register and reporting — what hardware and software you have, and a monthly summary
- Vendor liaison — dealing with du, Etisalat and hardware suppliers on your behalf
Tiers — what changes with size
- Essential (small office) — remote helpdesk, monitoring, patching, monthly report
- Standard (growing office) — adds scheduled on-site visits, backup management, priority response
- Enterprise (30+ / multi-site) — adds a named engineer, quarterly reviews and an IT roadmap, multi-site coverage
Worked example: a 20-person accountancy firm in JLT
- 20 users, 1 server, 1 NAS, a firewall and office WiFi
- Standard AMC: unlimited remote helpdesk, monitoring of the server, NAS, backups and firewall licence, monthly patching, one scheduled on-site visit per month, same-day emergency response
- Backups verified weekly with a monthly test restore
- Quarterly report on tickets, security and what to plan next
Indicative price: AED 2,200–3,000/month, versus roughly AED 350–600 per ad-hoc call-out with no monitoring and no guaranteed response.
AMC vs pay-per-call-out
- Pay-per-call-out — cheaper in a quiet month, but no monitoring, no patching, no backup checks, and no guaranteed response time. Problems are found by staff, usually at the worst moment.
- AMC — a predictable monthly cost, proactive maintenance, and a written SLA. Most issues are prevented or fixed remotely before they spread.
For any business that depends on its IT (which is nearly all of them), an AMC works out cheaper once you count the downtime a pay-per-call model doesn't prevent.
What's usually not included
- New project work (a server upgrade, an office move, a new fit-out) — quoted separately
- Hardware replacement cost (the labour is covered; the part is not)
- Third-party application support where the vendor charges for it
Everything covered and excluded is listed in the contract, so there are no arguments later.
How to get an AMC quote
- Free IT audit — we document your users, devices, servers, network and current issues
- Fixed monthly proposal — the tier, the SLA, what's in and what's out
- Onboarding — monitoring agents deployed, backups checked, quick wins fixed in the first weeks
See our IT AMC in Dubai page. Call or WhatsApp +971 55 408 2018 for a free IT audit.
Frequently asked questions
How much does an IT AMC cost in Dubai?
From around AED 800/month for a small office, AED 1,500–4,000/month for 10–30 users with a server, and a custom quote above that. It's priced on your number of users, servers and sites — not per incident.
What does an IT AMC cover?
Unlimited remote helpdesk, scheduled and emergency on-site visits, 24/7 monitoring, patch management, backup verification, antivirus, and licence and warranty renewals — all for a fixed monthly fee.
Is an AMC cheaper than calling someone when something breaks?
In a quiet month, pay-per-call-out is cheaper. Over a year, an AMC usually wins because monitoring and patching prevent the outages that a break-fix model doesn't — and downtime is the real cost.
Do you cover the equipment you didn't install?
Yes. After an initial health check we can take on existing servers, networks and PCs regardless of who set them up.
What response time do you guarantee?
Remote response is typically within the hour during business hours; critical on-site issues in Dubai are same-day, usually within 2–4 hours. The exact SLA is written into your contract.
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